Tag: crm

Free Salesforce AI Training and Certification Opportunities

~ Sara Morgan ~ 2 Comments

Salesforce really wants everyone using their new AI solutions.

Until December 31, 2025 free AI training through virtual hands-on workshops, in person courses and certifications is being offered.

Scientists studying neural connections
Scientists studying neural connections. Author: @pch.vector from FreePik.com

This includes a virtual hands-on workshops (You can attend one of these for free)

  • How to Build your First Agent
  • Run Your Sales organization using Agentforce Sales Agents
  • Run Your Service organization using Agentforce Service Agents
  • Get Started with Copilot
  • Get Started with Prompt Builder

In late 2024, there will be an instructor led 3-day course that teaches how to use Salesforce products such as Agentforce. (Available in San Francisco and London, with more opening in AMER and APAC regions).

But, my favorite and the one I plan to take advantage of is the chance to earn one exam attempt for either of these two AI certifications:

AI Associate – Allows you to provide informed strategies and principle regarding This one is pretty easy to get and you can check out this post about tips for studying to this one.

AI Specialist – Allows you to implement out-of-the-box AI Capabilities that Salesforce offers. Includes Einstein CoPilot, Prompt Builder and Model Builder. This is the one I plan on taking for free soon.

Even though these free offerings involve Salesforce AI solutions and practices, they are still a great opportunity to get up to speed on all that Salesforce is offering and prove that you know it.

Dreamforce 2024 and Agentforce

~ Sara Morgan ~ Leave a comment

This week is Dreamforce and this year it is all about Agentforce. Agentforce replaces Einstein CoPilot introduced at last year’s Dreamforce. Rather than just assisting employees, agents built with Agentforce will operate autonomously and able to do fairly complex tasks. Watching the keynote yesterday, I have to say the demos they did were very impressive.

Agents built with Agentforce are kind of like a chatbot on steroids. Much better than the chatbot Copilots introduced last year.

The conference continues today and tomorrow. If you have some time, you might want to go to Salesforce + and signup to watch for free. You can check out the schedule for today and tomorrow.

There are many things to see, but today I would suggest checking out the Agentforce keynote at 11am (CST – right after standup). There will also be another one in an hour called Meet Agentforce.

Rather than charging per license, Salesforce will charge $2 per conversation. It is intended essentially to replace some service workers, sales reps, merchandisers. It can even act as a sales coach, personal shopper or buyer agent.

If you don’t have time to watch and just want to know what Agentforce is, check out this Trailhead Quick Look. Also, you can create an agent yourself with this Build your First Agent with Agentforce.